retailciooutlook

Strategically Pairing Technology with Customer Service

Reid Rose, Vice President Operations, Rinchem International, Rinchem

The Power of Digital Design and Strategy for Affectionate Human Interactions

Dave Fletcher, Founder and Executive Director, The Mechanism

Leveraging Technology to Enhance Guest Experience

Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Dawn of a New Era in eCommerce

Chris Brook-Carter, Managing Director of RWRC (Ascential)

Dawn of a New Era in eCommerce

A foot race is on for retailers and brands to join up the dots around their data as they seek to control an understanding of their customers.

How Traditional Retailers are Evolving For the Digital Era

Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific

How Traditional Retailers are Evolving For the Digital Era

Today’s retailers need to embrace a modernized strategy supported by infrastructure designed for the digital edge.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Don Scheibenreif, VP-Distinguished Analyst, Gartner

Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.

Strategical Development of Data and Analytics in Retail

Vishaal Melwani, CEO, Combatant Gentlemen

Strategical Development of Data and Analytics in Retail

While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret.

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to

The Transformation of Retail

Michael Koch, Sr. Director, Samsung Electronics America

The Transformation of Retail

While the products and technology have advanced exponentially, the retail environments are very much the same stagnant displacement of products in place since the 1950s.

Apparel Development and Technology: Making the Digital Connection

David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]

Apparel Development and Technology: Making the Digital Connection

It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.

Need of Hour: Building Data Analytics Capability

Adam Saper, CFO, Eataly

Need of Hour: Building Data Analytics Capability

Data collection has become easier at all levels of organizations.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Drive Sales the Data Way

Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]

Drive Sales the Data Way

Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.

Technology- The Third Facet of Guest experience

John De Angelis, CIO, The Star Entertainment Group [ASX: SGR]

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

Linking Customers to Your Stores - The Advantages of Text Messaging

Terre Wellington, Senior Vice President of Store Operations, Lamp Plus

Linking Customers to Your Stores - The Advantages of Text Messaging

For its ability to strengthen brand loyalty and offer a real human connection, texting is sure to be an important component in the future of brick-and-mortar customer service.

API Driven Adaptive Architecture for the Post-Covid Business Agility

Srinivasan Rajamanickam, Head of Global Architecture and Omni channel technologies, Tapestry

API Driven Adaptive Architecture for the Post-Covid Business Agility

The shift to digital business models during the pandemic has only added urgency to the need for agility and adaptive software architecture.

Transforming Merchandise Industry with New Market Possibilities

Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé

Transforming Merchandise Industry with New Market Possibilities

Business today is a heaving landscape across which we have never traveled.

Amazon's Secret Weapon in the Fight to Improve Product Information

Stephanie Leffler, CEO, OneSpace

Amazon's Secret Weapon in the Fight to Improve Product Information

Amazon has grown their ecommerce empire by building infrastructure to power their operation and then releasing that infrastructure to other companies in the form of services in the cloud.

Leveraging Challenges to further Build a Solid Foundation: Org Culture and Tech

Rosemary Smith, Director, Supply Chain Development, LEGO Group

Leveraging Challenges to further Build a Solid Foundation: Org Culture and Tech

The sudden, unexpected shift to eCommerce put retailer technology and solution development in the spotlight