Retail CIO Outlook Weekly Brief
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Michael Jaconi, CEO & Co-Founder, Button
Julie Vargas, Director, Global RFID Market Development, Food, Avery Dennison Corporation
Jason Richelson, Founder and CSO, ShopKeep
Avi Eyal, Co-Founder and Managing Partner, Entree Capital
We are seeing fulfillment become more accepted with delivery to the home, collecting online orders in store and so forth.
Maureen McDonagh, Head of Industry, Retail, Facebook
A study by Ipsos identified that 42 percent of UK online shoppers expect their brands to provide an option to chat with a live agent or representative if they have any questions or
Grant McCormick, CIO, Imperva, Inc
Manual detection is slow, resource-intensive, and human-powered. It is subjective and prone to human error. It bogs down at scale.
Susanna Zhu, Vice President, Head of U.S. Supply Chain Operations, The Hershey Company
Today, the shopper has many choices: home delivery, order online pick up in-store, a visit to the local market, subscription services and more.
Vlad Yakubson, Head of Retail, yd.
There are not many days in the calendar year without some new ground-breaking technology entering and disturbing the retail marketplace. It certainly can not be easy for either the big
Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
Angela Hsu, SVP of Marketing and eCommerce, Lamps Plus
With the growing success of text chat on LampsPlus.com, we recently began to look for ways to build better connections between our online customers and our brick and mortar lighting and decor stores.
Alex Bordei, Director of Product and Development, Bigstep
More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Guy R. Berg, Vice President Payments, Standards and Outreach Group at Federal Reserve Bank of Minneapolis
Banks, corporations and their supporting payment processors are at a crossroad for enabling the mass connectivity necessary to support Business to Business (B2B) electronic payments, invoicing and remittance information exchange.
Yvonne Lim, Senior Director, Razer Inc.
It is hard to have a conversation about technology nowadays without talking about blockchain or some sort of distributed ledger technology (DLT).
Waves Mowatt-Kane, Director, Customer Experience, Amtrak
Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.
Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]
Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.
Earl Newsome, CIO, Praxair, Inc.
One trend is electronic notification of milestones during the product delivery cycle giving customers access to accurate location information.
Amy Zirkle, Ex Vice President, Industry Affairs, Electronic Transactions Association
There are few industries yet untouched by the tidal wave of technological innovation.
Troy Barnes, Chief Customer Officer, Pizza Hut
The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.
